Multi-User Asset Maintenance Demo
See how different users interact with the same NFC sticker throughout the workflow
Current User Perspective
End User
Technician
Manager
Current: End User (Sarah from Marketing)
Workflow Progress
1
2
3
4
5
Report
Assign
Work
Complete
Resolved
Step 1: Report Issue
As Sarah (end user), tap the NFC sticker to report an issue with the air conditioner. The system will recognize you and show the appropriate reporting form.
Smart NFC Sticker
Air Conditioner AC-001
Conference Room A, Floor 2
Status: Ready for interaction
Conference Room A, Floor 2
Status: Ready for interaction
Tap to interact based on your role
End User: Sarah (Marketing)
Report Maintenance Issue
Air Conditioner AC-001 • Conference Room A
Matching your "not cooling" issue with available HVAC specialists based on skills, location, and workload.
3
System Notification
Issue Assigned
Ticket #MT-2024-001
Mike Rodriguez - HVAC Specialist
4.9 rating • 5 years experience
Currently at Building B (5 min away)
Expert in: HVAC, Cooling Systems, Refrigeration
Currently at Building B (5 min away)
Expert in: HVAC, Cooling Systems, Refrigeration
Waiting for Mike to tap NFC sticker to start work...
Technician: Mike Rodriguez
Start Work Session
Ticket #MT-2024-001 assigned to you
Reported Issue: Not cooling properly
Priority: Medium
Description: "AC not cooling conference room, temperature stuck at 78°F"
Reported by: Sarah (Marketing)
Priority: Medium
Description: "AC not cooling conference room, temperature stuck at 78°F"
Reported by: Sarah (Marketing)
Technician: Work in Progress
Work Session Active
Started:
00:00
Current Status:
Starting diagnostic process...
Starting diagnostic process...
Diagnose thermostat
Replace sensor
Clean coils
Test system
Monitor temp
Tap to complete work
Technician: Work Complete
Mark Work as Complete
Total Time: 18 minutes
End User: Sarah (Marketing)
Confirm Resolution
Work completed by Mike Rodriguez
Work Summary
Replaced temperature sensor
Cleaned evaporator coils
System now cooling to 72°F
Completed in 18 minutes
Cleaned evaporator coils
System now cooling to 72°F
Completed in 18 minutes
Tap NFC sticker to confirm if issue is resolved
End User: Resolution Confirmation
Is the Issue Resolved?
Please confirm the current status
Has the air conditioner issue been fixed?
Test the system and confirm the resolution status.
Test the system and confirm the resolution status.
Manager: System Analytics
Ticket Completed
Analytics Updated
Ticket Summary
Total Resolution Time:
23 minutes
User Satisfaction:
Issue Resolved
Technician Rating:
4.9/5.0
First-Time Fix:
✅ Yes
Updated Metrics
Asset AC-001 Uptime:
99.2%
Mike's Completion Rate:
97.3%
Avg Response Time:
12 minutes
Cost per Ticket:
$47.50